Major Power Outage - 4th April 2008

During the night we were exposed to a power outage, which tripped our main power lines. Some equipment survived, however the power to routers and switches failed. Normal power came back on at 8:02am this morning and engineers started testing services - all services were confirmed working at 9:05am.

Customers concerned about email will start to receive a trickle as the MailScanners are now available. Email is redundant by design therefore any messages queued waiting to be delivered to accounts will now filter through automatically. Anybody trying to send a message through to you may have received the following bounce:

  ----- Transcript of session follows -----

your@email.address ... Deferred: saferelay.intercellsolutions.net.: No route to host

Warning: message still undelivered after 4 hours

Will keep trying until message is 5 days old

If you have any concerns please do not hesitate to contact support on 0845 004 6789.