Michael Joins theitguys.co.uk Support Team

Recently we (sadly) had to say goodbye to 1st line support engineer Dan Wagstaff who joined us last year for his year out support-desk experience. We wish Dan all the luck for the future and his next year, hopefully he will be back when he has passed his University degree.

Dan’s replacement Michael Panjanaden joined us two weeks ago and is just starting to pick up some of the 1st line calls. Mike is (like Dan) a polite helpful young guy who is directly supported by the 2nd line technical guys. Mike is a bright fast thinking guy so it won’t take long for him to grasp your support requirements.

Finally its worth noting in this post that the 1st line guys are completely supported by experienced 2nd line support. The 1st line guys are instructed not to tackle anything that is out of their depth or issues that are particularly complex, complex technical issues are ALWAYS worked on in conjunction with 2nd line support.

Good luck Mike.